Helping Mothers Have Healthy Babies

Program Overview

Case Management entails the coordination, review, and management of services delivered to Healthy Start clients and their families. Deriving from a comprehensive plan of interventions, case management activities are carried out primarily by Neighborhood Health Advocates (NHAs - who are outreach workers) under the supervision of a Case Manager.

Healthy Start Service Sites

East location: 610 N. Chester Street - (410) 675-2125
West location: 2553 W. North Avenue-(410) 523-2258
Greater Greenmount: 2521 N. Charles Street- (443) 984-3800

The Service Sites are open Daily from 8:30 am - 4:30 pm, for scheduled individual appointments and referrals.

Who Can Enroll?

Any woman who is pregnant and/or 6 months postpartum who lives in the service site project area. A client remains eligible as long as they live in the project area, and/or until they are 24 months postpartum.

How to Enroll?

Enrollment into the Healthy Start Program begins at recruitment. Recruitment staff canvass the area for eligible clients by knocking on doors, talking to community members, and service providers. Walk-ins into the Center are also welcomed.

Once Enrolled:

Once the potential client has completed the enrollment package with a recruitment staff person, that package is then given to a Case Manager to assign the client to their Neighborhood Health Advocate. Within 7-10 days of enrollment the client will receive a letter of welcome into Healthy Start and an appointment is made so that the NHA and the Case Manager can visit the home to do an orientation visit.

What is an Orientation Visit?

The orientation visit is when the Case Manager and Advocate visit the clients' home to explain in more detail the services that Healthy Start provides, to go over and discuss with the client the information that they provided at the time of enrollment and to develop a care plan to begin assisting the client to reduce any barriers to care.  Once the orientation visit is completed, the advocate and client will schedule regular bi-weekly visits.